Mark Kendall: Canceled flights from Tulsa yesterday 15 hour travel day. Delta told us there were zero flights that would get us home before 10 pm! We found a flight with open seats on SW! They said they meant no airlines they had deals with had flights!😫 We learned how airlines work!
Joe Bonamassa: Dear Delta, I would like to thank you for ripping me off by making me buy my guitar seat twice. I would like to thank your staff for being rude, condescending, and accusing me of fraud because my guitar has a name. Oh and making that old woman cry next to me over a TSA pre #. 🤷♂️
Flotsam and Jetsam: Delta Airlines Baggage Damages and poor mishandling of people’s belongings. Please take a minute to watch this especially if you are a musician that travels frequently. This is not the way to treat a valued customer……
Albert Hammond Jr: “Exited to be flying to Good Vibes Festival but sad to say that Cathay Pacific is very unfriendly to musicians/We were charged $28 per KG an excessive amount for our equipment (12 pieces) like buying an extra ticket for everyone (8 people) to Malaysia/my GTR alone is 22KG that’s $616.”
Beginning January 26th, the US airline industry is doing away with fine print in advertising. Airlines often advertise prices with unbelievably low prices, but place an asterisk next to the price, signifying that additional fees and taxes apply, sometimes as much as another 20 percent on top of the advertised price. But later this month, a new rule from the US Department of Transportation (DOT) will ban the use of asterisks in ads for airfares, and carriers will have to advertise the full price, including fuel charges, security fees and all other non-optional fees. The rule does not apply to optional fees like baggage charges or those for online meals or in-flight entertainment.
A group of airlines are working together to fight the rule, and filed a legal challenge in November in the US Court of Appeals for the District of Columbia. The basis for the challenge, raised by Southwest Airlines and several smaller carriers, is that DOT has no proof that advertising base fares minus taxes and fees is unfair or deceptive conduct, as the agency claims. Despite the appeal, however, DOT says it will begin enforcing the rule January 26th, as planned. A spokesman for Southwest said the airline would abide by the rule when it goes into effect, but will vigorously pursue the appeal of the rule.